Questions, answered plainly.

Within 6–24 hours. Choose Buy now on a plan and pay the proforma invoice by bank transfer or UPI; after payment, we set up your workspace within 6–24 hours and send your administrator's sign-in to your work email. For a free trial, choose Request a free trial: once we approve it, we set up your workspace within the same 6–24 hours. You can follow either on Order status.

The name you choose becomes your address, such as yourcompany.fms.dvsoft.in. Office staff sign in at /gcffm on that address and field representatives at /login. If you forget it, use Sign in on this site to find it.

Yes. Customers, employees and holidays import from a CSV file. You upload it, see every row checked before anything is saved, then commit. Territories and other links are written by name, not by number.

FMS starts with settings for pharma and medical, agri inputs, FMCG and industrial products. Customer types, visit activities, expense types and extra fields can all be changed from the console. See Industries for what each one starts with.

Yes. Book a demo and we will show you a field day for your industry on a call.

No. The field app is a web page made for phones. A representative opens your company's address in the phone's browser (Chrome on Android, Safari on iPhone) and signs in. There is nothing to download from an app store, and nothing to update.

No. FMS records the phone's location at three moments: when a person starts the day, when they end it, and when they check in at a customer. It does not follow anyone in the background between those moments.

The visit report is kept on the phone and sent when the network returns. The check-in time is already stored, so a late send does not make it look like a late visit, and sending twice does not file the report twice. Photos are not kept while offline; they need a signal to upload.

The browser asks for permission. If it is refused, or the connection is not secure, the visit is still recorded, without a position, and the manager can see that it has none.

Any recent Android phone or iPhone with an up-to-date browser. The console for managers works in any desktop browser.

Each company has its own database, used only for that company and reached only from its own address. Another company's records are never in it. DV SOFT runs the servers it is hosted on.

Roles decide it. A Company Admin manages your people, logins and settings. A marketing head sees the whole company, a manager sees their own reporting line and territories, and a field representative sees their own customers and plan.

Only to give support. When DV SOFT support opens your workspace, it signs in under its own name with a reason, never as one of your people, and every action it takes is logged.

Yes. Every report exports to CSV, and the audit trail exports in full. If you leave, ask us and we will give you an export of your records.

Yes. Every create, change, delete, approval and sign-in is written to the audit trail, which your Company Admin can filter and export.

One fixed price a month for your whole company, in rupees plus GST, set by the plan you choose. Plans differ only in how many field sales people they allow: Starter (up to 25 field sales people), Growth (up to 100 field sales people), Business (up to 500 field sales people), Enterprise (500+ field sales people). Every plan includes every module. Paying for a year costs 10 months' price. See Pricing for the current prices.

Only active field sales people: the people who sign in to the field app as field representatives. Your Company Admin, managers, the marketing head and other office staff are free and unlimited, and the customers you visit are never counted.

Adding one more field sales person than the plan allows is refused with a message saying so. Ask us and we will move you to the next plan; its price applies from your next invoice. For a team larger than any plan, contact sales.

Yes, on request: up to 21 days, on the plan you choose. Request a free trial and we review it, usually the same working day. No payment details are taken for a trial, and nothing is charged when it ends.

By bank transfer or UPI. When you order, you receive a proforma invoice with your order number and our bank and UPI details; quote the order number as the payment reference. Your GST tax invoice is issued when your workspace is set up.

No. Prices are shown without GST, and GST is added to each invoice at the rate in force.