1. The agreement

These terms are between DV SOFT and the company that registers for or orders FMS (the "client"). The person who registers or places the order confirms they are authorised to accept them for the client. A signed order or agreement with DV SOFT takes precedence over these terms where the two differ.

2. The service

FMS is field force management software provided over the internet. Nothing physical is supplied. Each client gets its own address and its own database. We may improve and change the service; we will not remove a feature a client relies on without reasonable notice.

3. Ordering

To buy FMS, choose a plan on the pricing page and place an order, or ask us for a written quote. Placing an order gives you an order number and a proforma invoice. The proforma invoice is a request for payment, not a tax invoice. It shows the plan's price, any offer, coupon or discount as a separate line, and the GST.

An order is accepted when we receive its payment. We may decline an order, for example if the details given are incomplete; if it has already been paid, we refund it in full.

4. Price and payment

Each plan has one fixed price, per month or per year, whatever the number of people using it within the plan's limit on field sales people. The price is the one on the pricing page or in your written quote when you order. A yearly plan is invoiced once a year, at the yearly price. Goods and Services Tax (GST) and any other applicable taxes are charged in addition.

Every period is paid in advance. You can pay:

online through Razorpay, by card, UPI, netbanking or wallet, on Razorpay's own payment page; or
by bank transfer or UPI to DV SOFT's account, quoting the order or invoice number as the reference.

Razorpay processes online payments under its own terms. We do not see or keep your card or bank account numbers.

5. Set-up and delivery

DV SOFT sets up each workspace by hand, within 6–24 hours of receiving payment. When it is ready, we send the administrator's sign-in details to the email address on the order, with the GST tax invoice. The service delivery policy explains how FMS is delivered and what to do if set-up is late.

6. Free trial

You can ask for a free trial of a plan. DV SOFT approves trial requests at its discretion. Once a request is approved, we set up the workspace within 6–24 hours of approval, and the trial runs for the period we confirm then.

No payment details are taken for a trial, and nothing is charged when it ends. When the trial ends, the workspace becomes read-only until you order a plan. If you do not continue, we may close the workspace after the trial.

7. Renewals and late payment

Each new month or year is invoiced in advance and is payable by the due date on the invoice. If an invoice is not paid by then, your workspace keeps working normally for a grace period of 7 days. After that it becomes read-only: everyone can still sign in and read every record, but nothing new can be saved.

Full use returns by itself as soon as the payment is recorded. We do not delete your data because a payment is late.

8. Changing plan

You can move to a bigger or smaller plan at any time. The new plan's limit on field sales people applies once we make the change, and its price applies from your next invoice. The current period is not recalculated, and there is no part refund or extra charge for it.

9. Offers, coupons and discounts

An offer, coupon or agreed discount appears as a separate line on the proforma and the invoice. It applies only as stated on it, for example for a set number of invoices, and it cannot be exchanged for cash. Where both a plan offer and a coupon could apply, the invoice carries the one that saves more.

10. Cancellation and refunds

You can cancel at any time by writing to us. Cancelling takes effect at the end of the period you have paid for, and we do not refund the unused part of a period. We refund in full if we cannot set up your workspace, or if you cancel an order before it is set up, and we refund a payment made twice. The cancellation and refund policy gives the details.

11. The client's responsibilities

Keep sign-in details secret, and remove access for people who leave.
Use FMS lawfully, including the law on personal data. The client is responsible for having a lawful basis, and for giving any notice its employees and customers need, for the data it records in FMS, including location at check-in.
Not attempt to reach another client's data, disrupt the service, or copy or resell it.

12. Client data

The client owns the records it puts into FMS. DV SOFT processes them only to provide the service and as described in the privacy policy, in line with the Digital Personal Data Protection Act, 2023. When the account ends, the client may ask for an export of its records within 30 days, after which we may delete them.

13. Availability and support

We work to keep FMS available and to fix problems promptly, but we do not promise it will be free of interruptions. Planned maintenance is done at quiet hours where possible. Support is by email on working days.

14. Liability

FMS is provided with reasonable skill and care. To the extent the law allows, DV SOFT is not liable for indirect or consequential loss, and its total liability in any year is limited to the fees the client paid for that year.

15. Ending the agreement

The client may stop using FMS at the end of any paid period, as the cancellation and refund policy describes. Either party may end the agreement if the other seriously breaches these terms and does not put it right within 30 days of notice.

16. Law and disputes

These terms are governed by the laws of India. The parties will first try to settle any dispute by discussion; failing that, the courts named in the client's agreement, or else the courts at DV SOFT's registered office, have jurisdiction.

17. Contact

Questions about these terms: contact us. Questions about personal data: privacy@dvsoft.in.

Terms of use