1. In short

FMS is paid for in advance, a month or a year at a time.
You can cancel at any time. Your workspace stays open until the end of the period you have paid for, and we do not invoice you again.
We do not refund the unused part of a period.
If we cannot set up your workspace, or you cancel an order before we set it up, we refund the full amount.
If you pay twice by mistake, we refund the second payment.
A free trial costs nothing, so there is nothing to refund.

2. How to cancel

Write to us through the contact page from your administrator's email address. Give your company's name and its FMS address, and say that you want to cancel. We confirm by email.

Cancelling takes effect at the end of the period you have already paid for. Until then your team uses FMS as normal. We raise no further invoice.

Before the period ends, you can ask us for an export of your records. The terms of use say how long we keep them afterwards.

3. Paid periods

Each month or year is invoiced and paid in advance. If you cancel part of the way through a period, you keep full use of FMS until that period ends. We do not refund the part you did not use. This applies to monthly and yearly plans alike.

Moving to a smaller plan is not a cancellation. The new price applies from your next invoice; the current period is not recalculated.

4. When we refund in full

We cannot set up your workspace. If, after you have paid, we are unable to set it up for any reason, we refund the full amount.
You cancel before set-up. If you cancel an order after paying but before your workspace is ready, write to us through the contact page quoting the order number. We refund the full amount.
You pay twice. If the same order or invoice is paid more than once, we refund every payment after the first.

A refund is of the amount you actually paid, after any offer, coupon or discount shown on the invoice.

5. How a refund is paid

A refund goes back the way you paid. A payment made online through Razorpay, by card, UPI, netbanking or wallet, is refunded to the same card or account. A bank transfer or UPI payment is refunded to the account it came from. We do not refund in cash or to anyone else's account.

We send the refund within 5–7 working days of approving it. Bank processing times may add to this.

6. Free trials

A free trial costs nothing. We take no payment details for a trial and charge nothing when it ends, so there is nothing to cancel or refund. If you decide not to continue, simply do not order a plan.

7. If a payment is missed

Missing a renewal payment is not a cancellation. After a grace period your workspace becomes read-only, and full use returns as soon as the invoice is paid. We do not delete your data because a payment is late. The terms of use give the details.

8. Questions

For a cancellation or a refund, write to us through the contact page. To see where an order stands, use order status. How and when we set up a workspace is in the service delivery policy.

Cancellation and refund policy